We want to make sure your experience with us is fantastic. Our goal is to make sure you are happy with your entire experience. That's why we offer a 100% Satisfaction Guarantee and make it our priority to get things right the first time.
If for any reason you are unhappy with your experience with Epic Baskets, please let us know so that we can find a solution. Give us a call or send us an email and we will offer to make things right.
In the case that a return and refund is required, we ask that you please report specific issues within 7 days of receipt. We will pick up the item and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket.
Toronto (416) 364-2395
Mississauga (905) 567-9770
Toll Free: (800) 387-9557
Our 100% satisfaction guarantee only applies to the products and aspects of our service that we (or our fulfillment partners) have direct control over.
The guarantee is not applicable to issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries (for example, a refused delivery to a hospital).
Please note that all compensation will be in the form of a full or partial-refund against the original payment or in the form of a credit on your account for use in a future order. We are unable to provide any other form of financial compensation under any circumstances.